Shipping

Thank you for choosing CreativesU! We aim to provide you with a seamless shopping experience and ensure that your orders are delivered to you in a timely and efficient manner. Please take a moment to review our shipping policy down below:

PRE-ORDER ITEMS- Please allow up to 2-3 week business days for your order to be shipped after the pre-order window closes. Please note that it will be clearly indicated on the product that these items will be a pre-order.

INTERNATIONAL ORDERS- Please be aware that we are not responsible for paying for any import fees, taxes, or duties imposed by your country's customs agency. these fees must be paid by the customer upon delivery. We will not issue refunds for any international orders due to unpaid custom fees

LOST PACKAGES- Once your order is In the hands of USPS, UPS, or DHL we are not responsible for any lost or damaged packages during transit. However, we will do our best to assist you in filing a claim with the shipping carrier to recover your lost package. 

If you have any questions or concerns regarding your order, please do not hesitate to contact us at creativesu@gmail.com we are always here to help!

Thank you for shopping with CreativesU!